1K on "M" fare - flights post as 500 miles

Discussion in 'United | MileagePlus (including Continental)' started by TravelerRob, Aug 19, 2012.

    • Original Member

    TravelerRob Silver Member

    Anyone seen this one before?

    I bought an M fare for SEA-IAH-xxx that I traveled on this past Thursday. I upgraded at purchase to "ZN" class which was available on both flights. Flights posted as "ZM" (paid/flown) but only awarded me 500 award miles and 500 bonus miles for each flight. Yet the PQM posted correctly at 1874 (SEA-IAH) and ~750 (IAH-xxx).

    I'll give UA a day or two to sort this out and see if it fixes itself. If not I'll call in this week and get it adjusted. I don't need the missing ~3,000 miles for anything this week.

    -RM
    • Original Member

    Rob Gold Member

    I just had an L fare from Friday post as 250 base + 250 bonus miles, while 751 PQM correctly posted.
  1. KenInEscazu Silver Member

    I had a MCO-IAH-SJO with totally messed up RDMs, but the PQMs were correct. I've already written to MileagePlus CS about it. Apparently they moved the person who programed HKG award flights to a different responsibility. ;)
    1 people like this.
    • Original Member

    TravelerRob Silver Member

    There's a larger thread over on FT. Apparently *all* flights are posting wrong as of this weekend. Go figure...

    -RM
    • Original Member

    tommy777 Co-founder

    Same here. IAD-ORD is 589 miles, only 500 posted. Good times.

    8/16/2012 United 0555ZM
    Washington (IAD)-Chicago (ORD) ZM / ZM 500 500 1000
    • Original Member

    UA Insider Official Representative

    Hi Everyone,

    As you’ve noticed, this weekend, redeemable miles for United and partner flights were not credited correctly. Specifically, the mileage amounts posted were either 250, 325, 500 or 750, instead of the true base miles. Additionally, class of service bonuses were not correct because they were calculated as a percentage of the incorrect base miles. Premier Qualifying Miles and Segments (PQM/PQS) were credited correctly.

    To fix this, we will be deleting the incorrect miles tonight and expect to re-credit the correct miles by the end of the week.

    Shannon Kelly
    Director, Customer Insights
    United Airlines
    DIG/R_1K, mht_flyer, tommy777 and 5 others like this.
    • Original Member

    tommy777 Co-founder

    Thanks Shannon

    My segments from last week are already gone
    • Original Member

    TravelerRob Silver Member

    Now my 'recent activity' is blank but my miles appear to have posted correctly. Can't be 100% sure until I can see the activity but the numbers appear to the right on the surface.

    Thanks,
    RM
    • Original Member

    DIG/R_1K Gold Member

    It would appear that my FLL-EWR-TPA trip from Saturday posted just fine which is a good thing.
    • Original Member

    JLSocks Silver Member

    My ORD-MCO flight from Friday posted incorrectly on Sunday, but as of this morning it's been corrected.
    • Original Member

    tommy777 Co-founder

    Postings from last week has been corrected
  2. KenInEscazu Silver Member

    This is very unUnited-like. They said ten days and did it in one. Have they possibly hired new help in IT?
    adambadam likes this.
    • Original Member

    adambadam Silver Member

    Same here.

Share This Page