787 Schedule Update

Discussion in 'United Airlines | MileagePlus' started by UA Insider, Oct 26, 2012.  |  Print Topic

  1. UA Insider
    • Original Member

    UA Insider Official Representative

    787 Schedule Update

    Hi Everyone,

    As some of you have heard, there has been an unexpected delay with the delivery of additional 787 Dreamliner aircraft from Boeing. While many flights will continue to operate with the 787, this delay will result in some flights being operated by other aircraft in November and December. Specifically, here’s what this means:

    · Our first 787 is continuing with pre-certification proving runs and is expected to enter commercial service Nov. 4 as scheduled. However, this year’s subsequent 787 deliveries are running behind schedule.

    · This weekend United is updating our systems to reflect the different aircraft types flying in place of certain previously-published 787 flying.

    · We will begin the process of notifying customers on the initial affected flights over the weekend, and will offer them the opportunity to re-book or receive a refund. These customers were given a special Reservations desk phone number to contact, which has been assigned to help them with this situation.

    We’re just excited as many of you to introduce this 787 to our fleet, and we appreciate your patience with these unexpected schedule changes.We will continue to fine tune the 787 schedule, and you may see us make additional adjustments in the weeks ahead. To those of you whose travel plans are impacted, we’re very sorry for the inconvenience..

    Shannon Kelly
    Director, Customer Insights
    United Airlines
     
    daemon14, lrluis, reachdp and 21 others like this.
  2. Wandering Aramean
    • Original Member

    Wandering Aramean Gold Member

    Appreciate the free changes/refunds.
     
  3. Hartmann
    • Original Member

    Hartmann Gold Member

    Thank you for the update Shannon!
     
    jbcarioca likes this.
  4. colpuck
    • Original Member

    colpuck Gold Member

    +1 this is nice even though I can't make changes.
     
    jbcarioca, DIG/R_1K and aptraveler like this.
  5. aptraveler

    aptraveler Gold Member

    + 1 :)

    Sent from my iPhone using Milepoint
     
    FriendlySkies and jbcarioca like this.
  6. bmg42000
    • Original Member

    bmg42000 Gold Member

    Thank you for the free changes
     
    COFlyerCLE and jbcarioca like this.
  7. snod08
    • Original Member

    snod08 Gold Member

    Plus 1 !!
     
    jbcarioca likes this.
  8. HeathrowGuy
    • Original Member

    HeathrowGuy Gold Member

    Praises be to the dear respected Supreme Leader for this generous change policy, without parallel in commercial aviation.
     
    BuckleandBoots, anthstr and jbcarioca like this.
  9. unavaca
    • Original Member

    unavaca Gold Member

    Glad you guys are allowing free changes; that's a great customer-centric announcement.
     
    jbcarioca and hulagrrl210 like this.
  10. Captain Oveur
    • Original Member

    Captain Oveur Gold Member

    Even though I am in no rush to fly on the 787 and have a unfavorable opinion of United right now, this is a very classy move on UA's part.
     
    aptraveler, jbcarioca, AZjohn and 2 others like this.
  11. infamousdx

    infamousdx Silver Member

    Very nice move by United. I just noticed my SFO-IAH on 11/10 got changed to 762. No thank you. Will probably end up taking the refund even though IAH-EWR is still the 787.
     
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  12. hulagrrl210
    • Original Member

    hulagrrl210 Gold Member

    Looks like IAH-ORD on 11/13 just got changed to a 762 :(
     
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  13. colpuck
    • Original Member

    colpuck Gold Member

    Ef confirms iah-cle is now a 762

    Sent from [deleted due to grammar fiends]
     
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  14. DIG/R_1K
    • Original Member

    DIG/R_1K Gold Member

    It appears my SFO-IAH has been swapped to a 764 on 10/4 :(.
     
    aptraveler and jbcarioca like this.
  15. secretsea18
    • Original Member

    secretsea18 Gold Member

    I was so excited to fly on the 787. And while I want a healthy intact airplane, I am entirely disappointed with the plane substituted on my itinerary. I am not able to get the refund either. Will have to look at my alternative flights.
    Nonetheless, it is a nice gesture to allow changes.
     
    aptraveler and jbcarioca like this.
  16. Seacarl
    • Original Member

    Seacarl Gold Member

    Thanks for updating us, Shannon
     
    aptraveler and jbcarioca like this.
  17. secretsea18
    • Original Member

    secretsea18 Gold Member

    Has anyone gotten the special phone number yet? I will be flying and would like to be able to make my flight change as soon as possible. Thanks.
     
  18. kwai
    • Original Member

    kwai Gold Member

    Buffaloes can't be prescient (by nature) but unexpected would have been receiving the a/c without a hitch.
     
    jbcarioca likes this.
  19. bmg42000
    • Original Member

    bmg42000 Gold Member

    I got a change. I will try to call and change in to the Nov 7th 787 flight . If that fails there is december 5th . Anyone have the 800 number.
     
    hulagrrl210 and jbcarioca like this.
  20. secretsea18
    • Original Member

    secretsea18 Gold Member

    I now have a seat assignment on the substituted aircraft. No phone number it email yet.
     
  21. JetsettingEric
    • Original Member

    JetsettingEric Silver Member

    Fantastic news! Definitely appreciate the flexibility here.
     
  22. From NYC
    • Original Member

    From NYC Gold Member

    The announcement is very much appreciated, Shannon. UA’s willingness and understanding about folks like and allowing re-scheduling trips or getting refunds is outstanding!:)

    *Sorry about the original mistake in spelling. Shouldn’t post here till I’ve had some coffee in me.:oops:
     
  23. secretsea18
    • Original Member

    secretsea18 Gold Member

    Anyone get the email? I haven't, and really would like to be able to take advantage of the offer to rebook.
     
    hulagrrl210 likes this.
  24. Wandering Aramean
    • Original Member

    Wandering Aramean Gold Member

    I'd try claling the regular number. Odds are they can deal with it.
     
    DIG/R_1K likes this.
  25. secretsea18
    • Original Member

    secretsea18 Gold Member

    I still wonder if anyone in this thread has gotten the email. I guess that you have not
     
    hulagrrl210 likes this.

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