I should have known better, but I invited 9 people to dinner without making reservations. I called the restaurant we had agreed on the night before (Tuesday for a Wednesday dinner) and was told - we aren't taking any more reservaions (this is even before I had a chance to say 9 poeple). Yikes. So, I decided to make this a test of the concierge service. They were busy so it took about 17 minutes to get through to the actual concierge. I told Jack, the concierge, the restaurant name, number of people and time we wanted. He put me on hold and got back on the line a few minutes later saying that he had spoken with the manager and secured a reservation as requested. An email was sent moments later confirming the reesrvation. Last night we went to dinner. Our table was reserved, the food and service were excellent. I was very happy with the concierge service. I live in a smallish town not a big city (thus the reason we only have one decent resturant), so I wasn't sure if they would be able to help, but they really did save the day.