http://tucsoncitizen.com/usa-today-...prise-national-alamo-top-car-rental-rankings/ Enterprise Holdings’ three rental car brands — Enterprise, National and Alamo — sweep the top three spots for satisfaction among airport customers, a survey of customers released Wednesday) by J.D. Power and Associates finds. It’s the first time that all three of Enterprise Holdings’ brands have finished at the top of the J.D. Power survey. The Enterprise brand, which finished No. 2 last year after seven consecutive years in the top spot, returns to No. 1 among a dozen brands travelers can choose from. “Enterprise Holdings has continued to focus on the key drivers of customer satisfaction and created a culture with a service orientation,” says J.D. Power Vice President Stuart Greif. Hertz, a favorite of many business travelers, ranks No. 4 in customer satisfaction in the survey, which has been conducted annually since 1995. Fox Rent A Car finishes last, and Payless Car Rental is next to last. And relatively unknown ACE Rent A Car, which ranked No. 1 in last year’s survey, falls to No. 8. “Smaller brands tend to have wider swings, because variability in performance in a relatively small number of their locations can have a larger impact on their scores than a brand with hundreds or thousands of locations,” Greif says. Read More: http://tucsoncitizen.com/usa-today-...prise-national-alamo-top-car-rental-rankings/
