Here is the latest update: I called three times until I finally got some information. On the second phone call I was told "that they were out of some of the varietals that I ordered so they made a substitution." This is where I threw in the: "We aren't talking Jelly Beans here comment (thanks for that HaveMilesWillTravel)." They then said that they would send out 6 reds and a call tag for the pick-up of the whites. Ok......pick away. Then I was told that the free bottle opener was from a promotion that ended last MARCH and so was null and void. Ummmm, then how come you sent me a receipt stating that very thing on 11/1/11? They asked me if I could fax over "proof" of this claim. You bet your bippy I can! Very next day I received a phone call from WI stating that they were sending me out 6 reds and WOULD NOT be sending a call tag for the whites since it was entirely their error. They would also be sending me a wine opener (not that I need or want it) and hope that would right the situation. They look forward to my future business. I received the wine opener this afternoon so hopefully the wine shortly.