a new Hyatt property in Chicago as of less than a week (according to Hyatt agent). Anyone stay yet? I'm curious as I've got a booking for the end of June. I think this property used to be a Wyndham. Hyatt Chicago Magnificent Mile (Category 4 property) 633 North Saint Clair Street, Chicago, Illinois, USA 60611 Tel: 312 573 0300
THIS HOTEL IS NOT AT ALL UP TO HYATT STANDARDS!! We stayed on the 14th floor, hallway carpet looks like something out of a total dive of a hotel, room carpet is marginally better. Room is dated from the 50s, no Hyatt touches that I could see/feel. Hotel personnel do not have the Hyatt touch that I've come to expect. I did not have to use parking so can't comment on cost(s). I'm hoping to speak with a mgr today to find out if they have plans to renovate because this place needs it !!
Can't say I'm that surprised since they just took over from Wyndham and I don't think much of that brand.
I spoke with a manager, the hotel hasn't been renovated in 10 years.\ There is NO lounge/RC at this time. Property currently has bids out to renovate but that isn't scheduled to start until Dec 2012. Diamonds will get free full breakfast in the restaurant using coupon. The restaurant/lounge on the 2nd floor actually looked pretty inviting with big picture windows looking onto St Claire & the Red Roof Inn Free internet provided to Plats & Diamonds. The valet is HORRIBLE, 3 of the most inept workers I've run into. Turns out the valet is contracted out to 3rd party. Mgr I spoke with said that is an ongoing complaint by many guests.
What a shame, given Hyatt Corp is headquartered in Chicago. I hope this property will strive to improve its image.
