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Discussion in 'American Airlines | AAdvantage' started by AmericanAirlines, Nov 11, 2011.
So, now you admitted it!!! I knew it!!! LOL
I've admitted that you have crazy theories? Yes, I admit that.
I would like to be able to redeem my American Airlines frequent flyer miles to purchase gogoinflight Wi-Fi services.
For a $14.95 package, I would expect the redemption rate to be 1,495 AAdvantage miles. For unlimited monthly access on AA flights only, using any W-Fi device, renewing automatically, normally $34.95, the AAdvantage miles needed would be 3,495 per month. For more information, on current American Airlines Gogo inflight Wi-Fi pricing, click here. Unlimited service on any airline, normally $39.95 would use 3,995 AAdvantage miles per month.
To enhance the customer experience by streamlining the way customers are able to purchase products inflight, I would like to be able to redeem my American Airlines AAdvantage miles for any on-board service, just like using a credit card as described here at the rate of 100 AAdvantage miles per US dollar. Therefore, snack items available for purchase on flights departing before 10 a.m. which include MegaBite Chocolate Chip Cookie for $3.29 would be cost 329 AAdvantage miles, your tasty premium nut blend or cheese and cracker snack trays for $4.49 would cost 449 AAdvantage miles. If you have the technology, and you need additional transactional security, I could validate my transaction by entering my pin number directly on your Onboard Sales Recorder (OSR).
Couple of things:
1) Please allow for my computer to remember at least my AAdvantage number - especially if I'm using my home computer. WIth DL I only had to key in my 4 digit pin everytime I wanted to log in - MUCH easier.
2) I agree with a previous poster regarding YQ charges. REALLY devalues the program, especially as AA relies more heavily on partners and joint ventures. I think it puts AAdvantage at a great disadvantage with other programs!
Juanefny, have you selected the option by checking the box that says "Remember my AAdvantage number on this computer" or in Spanish, "Recordar mi número de AAdvantage en esta computadora." You will find this option on the login page to AA.com. Selecting this option should keep your AAdvantage number available to AA, and make it easier for American Airlines to associatie your websurfing navigation habits to your individual account. Remembering your AAdvantage number may also not be an available as option depending on which country you have selected at AA.com. If you delete your cookies, such as having a setting to delete cookies when you close your browser, unless AA stores an "evercookie", your computer will not remember your AAdvantage account number. Let me know if this helps to solve your issue of your AA account number not remaining persistent in your computer browser.
More evercookie info: http://blogs.wsj.com/digits/2010/12...inting-finding-fraudsters-tracking-consumers/
As far as I know, it will only remember it for the next time and then it goes away, is this not correct?
I think this is a common issue for many AAdvantage users.
It seems to be, so let us try and troubleshoot it. We can do this on Milepoint. This might be a browser issue. For me, I am getting "persistance" with my AAdvantage account number when using Internet Explorer V8. For other users with this issue, for troubleshooting, I would recommend contacting the AA.com help desk for assistance. The help desk can walk each user through their individual computer browser settings and keep track of common browser issues. For the indivuduals using AA.com help desk assistance, please report your results here so we all will know their recommendations.
Juanefny, please check to see if you have selected the "Remember my AAdvantage number on this computer", then log out and log back in. If the "remember my AAdvantage number on this computer" selection clears itself, check the box and try it one more time. Let us know what happens.
If it's such a common issue, and it is not an issue with websites like Delta's, Facebook etc, maybe AA should be troubleshooting it and not us?
Juanefny, as you can see from my previous post, I did recommend that you contact the hep desk at AA.com. However, I am also willing to help you try to solve your log-in issue at AA.com right here on Milepoint.com. I would prefer to try to get your AAdvantage login in issue solved here before we try and solve a more complex issue of why does Delta or Facebook not have a problem. I can help people with a problem. If there is not a problem, I would not need to fix what is already working.
What were your results when you tested your AAdvantage account with the information in my previous post?
I'd have to do this when I get home as that's the computer that mattes most. I've tried it on firefox and safari (have safari at home on my mac) and it does not work. Never have had to make any browser adjustments to remember my log in information for any other websites.
Maya - I just think it should not be this hard and it should just work. This sounds to me like an area for improvement.
Juanefny, I have not tested "persistance" using the Firefox or Safari browsers. Using different browsers can easily be one of the issues with their HTML code at www.aa.com not rendering correctly with your browser. I can tell that you are frustrated when a program does not work as expected. It is not unusual that different browsers will offer different behaviors with your web browsing experience. Click here for more information on web browser differences. When you get home, please contact AA.com technical support to let them know about your issue.
I don't disagree with this option, but my miles are worth far, far more than 1 cpm to me. OTOH, it would be a great way for American to get people to "dump" miles in their account at a rate far less than 1 cpm when you factor in the profit built into these onboard services and products.
Off-topic. Please create a new thread for this.
That said, when it's created, move this post to it...
It's less a browser issue and more an issue that AA.com doesn't use recognizable fields so that I can capture my password, either, like I can for other sites. So even if it were able to remember my number, I still don't have a way to use the functionality built into browsers to remember passwords.
Mike, I found this thread
Is there a better thread to move it to on the AA forum? I have not learned how to merge items from one thread to another. Any ideas?
That looks perfect. Takes a mod to move things. Use the "report" button.
OK. This is what I reported:
We a trying to solve a website issue at AA.com. So we do not get off topic, can a moderator move our posts regarding American Airlines website issues to the thread listed in Mike's comment. Unfortunately the thread http://milepoint.com/forums/threads/aa-wesbiste-issues.22189 has a spelling error in the headline and therefore the URL, so maybe this can be corrected at the same time. Thanks.
Considering that the Miles/Dollar rate for an Admirals Club membership is much higher, I would say your 100 miles/per dollar for onboard services is beyond extremely optimisitic.
Frequent Flyer Status: New* || New* With Spouse || Renewal || Renewal Annual Spouse**
Dollars ($ USD) $500 $825 $450 $775
Miles 80,000 125,000 70,000 115,000
Miles/Dollar 160 152 156 148
Dollars ($ USD) $450 $725 $400 $675
Miles 65,000 105,000 60,000 95,000
Miles/Dollar 144 145 150 141
Dollars ($ USD) $400 $625 $350 $575
Miles 55,000 90,000 50,000 80,000
Miles/Dollar 138 144 143 139
AAdvantage Executive Platinum®
Dollars ($ USD) $350 $525 $300 $475
Miles 50,000 70,000 40,000 60,000
Miles/Dollar 143 133 133 126
Yes. It's blatant.
I know it is optimistic but American Airlines was asking for "ideas and suggestions for AAdvantage enhancements on AA.com" so I wanted to give them some of my ideas. I think their current redemption fees are not quite fair to the frequent flyer. In looking at Delta Airlines, you can use your miles like currency in purchasing a ticket at the redemption rate of 100 miles equals one US Dollar.
This is a HORRIBLE idea. My miles are worth much, much more than 1 cent per mile.
I like you Mike agree that our AAdvantage miles are worth more than one cent per mile. No one is demanding you redeem your AAdvantage miles at this penny a mile level. However, I want this redemption rate to be an option available to any customer who chooses to redeem their AAdvantage miles for products or services especially on-board. I think this could also be good for American Airlines, as it can help them reduce the liability of unredeemed miles on their balance sheet. After a short flight, if a customer accrues 600 miles, they could redeem their AAdvantage miles for a scrumptious on-board snack. I think people enjoy redeeming their AAdvantage miles for rewards. I am simply trying to make it easier for frequent flyers to use their earned miles and remain a loyal, long term American Airlines client.
I have a hard to time keeping track of which flights are included in the Elite miles. Sure would be nice to see the history like the redeemable and million miler. Perhaps another radial button for EQM?
Couldn't you still accomplish that by keeping the same idea but valuing the miles at a more reasonable level as others have suggested?