March 3rd System Integration Master Thread (PSS)

73 minutes and counting. Could have flown to ORD, taken 10 minutes there to resolve issue, and flown back home by now...

Of course, which is why I asked for clarification. "Not critical" to me means something like "lost my seat on a flight seven months out" or "my mileage balance doesn't match what I think it should be" or "united.com shows me as a Platinum when I should be 1K".

I think you're missing a "not" in the first sentence? (not critical?). Because I think we agree that someone with something deemed critical should call.

Sure. Because call center agents grow on trees and you can schedule them in unlimited quantities And because things always go perfectly according to plan

My point is: it's in everyone's best interest if those who don't have urgent issues don't call today. It helps those who have urgent issues, it helps United, and it helps those without urgent issues because they don't have to sit next to the phone. If someone without urgent issues thinks they deserve to call now because they are a United customer... well, so be it. Can't do anything about it, but I just don't think it's the right approach. But hey, if it drives more people to MP to complain about 60 minute wait times on the elite line, maybe that's good for business

82 minutes later, someone picks up, can't transfer me to int'l desk (transfer button not working)....Let see how long phase 2 takes.....

I'm having this issue. What information can I send you?

You should be live blogging (a la Engadget etc.) your situation

Anyone else see previously cancelled award itineraries in their account?

round 2 is 20 minutes old.....good thing the battery has (had) a full charge.

I am.

My first experience with EUA in the post 3/3 world is unsatisfactory. I have a flight on 3/7 that is now about 94 hours away (ie. it is inside the 96 hour upgrade window for 1Ks). Expertflyer shows that the flight is R9, meaning 9 upgrade seats available. Yet I have not been upgraded.

45 minutes and Cowwwwnting....

Hoping the UC will give me a trip in vain refund

Passport information, which was on a record on the old united.com, is not on the converted record on the new united.com.

And I can't add it! If you enter the info (UK passport), and then come back, the field says "United States" and the number is blank.

Don't know if this has been reported. Tried searching for fares from Burbank on the new website and it does not accept the airport. Offers LAX, SNA, ONT as alternates...

"! More than one airport matches your request. Please select an airport from the list below or enter a new city, airport or airport code.
From: (city or airport)
Los Angeles, CA (LAX) Ontario, CA (ONT) Orange County, CA (SNA)

Computers are down at SFO Int'l terminal, according to this Twitter poster all flights are delayed

https://twitter.com/#!/alewnes/status/176039314847825921/photo/1

I was able to add my US passport data.

I am in fact missing a "not". We can agree on that.

To your assertion that call center agents grow on trees and things don't always go perfectly, I'd also agree. But, it's not like UA planned this two weeks ago. This has been MANY months in planning, it's not like this jumped up and bit them.

And, I'm not throwing UA to the wolves here, but to say that someone with a lesser issue shouldn't use up resources is just wrong, IMO. It's UA's job to provide an appropriate amount of customer service (or handle the repercussions of not doing so). While I personally wouldn't stay on hold for an hour for something benign, that doesn't make it wrong for someone else to do so.

As to things not going as planned, again I don't see that as a fundamental reason why someone with a lesser issue doesn't somehow have the same rights as another UA customer. There are plenty of transitions that go seamless, and plenty of transitions that are split into smaller chunks to make them more manageable.

Saying that customers have some sort of obligation to not call about an issue because UA has long call times and some snafus just doesn't ring true to me.

To be clear, I'm not saying UA should have gotten everything perfect and had no wait via phone to answer questions. I'm saying it's unreasonable when such things happen to indicate certain people should wait for their issue to be resolved because their somehow less important. If you want to argue that someone who's a 1K should have precedence for their issues, I would probably agree that's a smart business decision.

That being said, I don't see any reason to continue debating this issue. UA will solve all this at some point, and there are more pressing issues to debate.

Like Duke v UNC.

and at the 72 minute mark still listening to robo-hold....brings the total to quality UA time to 155 minutes so far today......Should have thrown a turkey in the oven while I wait.

Finally got through after about 4 calls.

The explanation from the agent was that it had something to do with my morning flight arriving late which it did by less than 15 minutes.

Really odd but he insisted I shouldn't have any issues rechecking in for my flight tomorrow later.

It still shows up on website as needed to be reticketed buy hopefully that's just a false error as they said....


We shall see...

Was it a UA reservation that had been upgraded?

Those are showing as out of sync, and Shannon already confirmed this and they will address it.

84 minutes later on 2nd call and problem resolved. seat assignments are back. 168 minutes total time!!

Here's video someone posted at SFO...



Long lines, but not horrific at the domestic terminal, not sure what time. The longest line looks like the one into security and not the ticket counter if my memory serves correctly.

Nope it is formally known as CO metal and it was fine flying this morning.

Outbound was upgraded at the window, return flight in Y.

Somehow the agent insisted to me it had something to do with the fact that the flight was late this morning, almost implying the system perhaps didn't show the flight as "arrived" - very strange.

Is that just a security issue where they won't display old information? I don't know how the old CO.com worked.

Or: when does MP fix the picture/avatar upload and, by the way, what's the Gold Member toll free number I can call to complain about it? Because, you know, as a customer of MilePoint I urgently need to upload an improved avatar right now.

Based on the angle of the sun coming in the door, I'd probably say mid-morning, around 9-ish I bet.