Miles make you smile...

I'd say US has pulled out of the death spiral they were in last decade. It's not a particularly great airline to fly on if you're SEA-based like me, especially now that the LAS hub (which I fly to a decent amount) is on life support. PHX, CLT and PHL nonstops just don't do it for me. But I do like their miles quite a lot.

Still 1 for 3 with us. Only my wife got the 1000 miles. Argh.

They were in neither mine nor my wife's account earlier today.

Does US post miles during the day*?

*outside of the immediate gratification buy miles feature

I called last night and was quoted "within 24 hours" for the points to show up. Needless to say, it has been well more than 24 hours from when I got the email but he didn't seem to care too much about that.

My account was due to expire at the end of the month so I'm quite happy to get these for free to extend it. Of course, when I mentioned that I wanted to make sure they credited to keep my account alive he suggested I just pay the $25 for that. No thanks.

I also did the stupid toolbar thing to get a few miles but no idea how long until those post.

The toolbar stuff posts at the end of the month... I got the March points on 3/31 actually.

I got the email and thought it was a bonus for starting to use the DM Toolbar, which I had just started to do a couple days previous.

Of course, and my points expire on the 29th, not the 30th of April.

I've got the email promising me that the miles are "already there" so I will not allow my balance to expire without a fight. The 1000 still have not credited as of this morning.

See my post #10 here: http://milepoint.com/forums/threads...h-games-surveys-and-other-online-promos.7872/ . To keep your miles alive, just open a points.com account, make the smallest possible transfer between your USAir account and another of your mileage/points programs, and your activity should post within 24 hours. It should cost you no more than 5-10 miles from the account out of which you're transferring to get one mile into the receiving account. Then no more worries about whether the 1,000 bonus miles or toolbar miles post by the end of April.

I looked through my YTD miles and I find that toolbar miles posting dates are variable...anywhere from 2 days to 3 weeks of activity date.

Oh and no free 1,000 miles yet neither (both mine and my wife's accounts).

Straying OT a bit more now, my search toolbar miles posted so I'm protected from the expiry.

But still no 1000 smiles.

I refuse to give points.com any business on principle. Any organization that is willing to build such giant spreads into their exchange rates and screw the customers doesn't deserve my business.

I understand your stand on principle. And if I had to make large-volume exchanges, I would do anything I could to avoid making them with points.com. The exchange rates stink, for sure. But if once every 18 months I exchange five miles from an orphan account that is otherwise worthless to me, gettting one mile in another program, and thereby resetting the clock for both accounts, then I think I'm getting a pretty good return on my five-mile "investment." If you factor in the times that points.com counted as a partner in one of Delta's partner promotions, allowing me to earn several thousand miles as a result of a five-mile exchange, then I would say I'm coming out ahead of the game. YMMV.

I've replied to the Platinum Desk's Tuesday email telling me I'd have the miles in 24 hours since Thursday is just about over here and I still have no free 1000 miles. I've also commented on their Facebook page and tweeted my annoyance.

Whatever goodwill they hoped to foster is seriously overshadowed by the failure of one department to communicate with another (if you're going to say you added 1000 miles, you should probably make sure it's actually been done) or follow through completely on delivering the errant miles. Still 1 for 3 here, only the wife got the miles thus far.

I'm 0-2...I'll probably call them today and innocently ask, "Hey, I got this e-mail the other day and....."

I received the email also but no miles.

now 2 for 3. Activity date 4/4, post date 4/8. Wonder if my mom will get them.

Did they actually show up on your account with any sort of reference to this "miles makes you smile" thing or just as customer appreciation miles?

Same here. May wait another week before giving them a call.

Both are "Customer Appreciation Miles" on the account listing. I'm the only one who has made noise among us. My wife's posted on 4/5 without prompting by me. Activity date is at least accurate - 4/4. I just don't get how something so simple can be this complicated for them to implement.

People are starting to receive emails saying that they aren't going to get the points. That's not good.

Got mine, boyfriend got his, neither of us called or emailed to ask. Rumor is that the targeted email went to the wrong people, which, if true, explains why people are getting mails saying they won't get any miles. I wonder if someone would post one of those mails? I'd be interested in seeing what US says about not giving mikes after offering them.

What if they don't have my understanding?!? Received this seconds ago:



DEAR CURT & JENNY

Dividend Miles #:

Earlier this week, we inadvertently delivered an email message to many of our Dividend Miles members' email accounts. Unfortunately, one of those accounts was yours. Worse, this email incorrectly stated that we posted 1,000 Dividend Miles into your account. This was not accurate and the email message was sent in error.

We apologize for any inconvenience this might have caused you and appreciate your understanding.

Ouch. Customer relations #fail. Might have been better in the long run for them to honor the email, than to go through what I bet will be a massacre in the travel blogs for the retraction.

An unexpected email arrives in your inbox telling you that you're receiving 1,000 free miles. Several days later the sender tells you they are very sorry, but they screwed up, and you weren't supposed to receive the email. What's the appropriate reaction? A call to arms? Anger, followed by disappointment? Or a mouthing of the words "Easy come, easy go?" It's 1,000 miles--nice to receive, but not the end of the world. Yes, it would have been pretty standup of US to honor the mistake, but if they inadvertently sent the mailing to nearly everyone with a mileage account...that's millions and millions of people...their accountants would all be carried out on stretchers. Over the last week everyone in my family received one of these emails. If no one gets the miles, life will go on.

Indeed, easy come, easy go for me. But the PR fiasco that comes from it won't be as easy. They had a great media day this past week with all sorts of great announcements about the fleet and the product. And they top it off with this mess. Just not good.

Exactly. Yes, easy come, easy go, but it's a corporate embarrassment. Given the strong anti-US sentiment on particular blogs and travel sites, this story will probably get a lot of coverage. Remember, these are the bloggers that got all riled up over the Buy Up Preferred program even though it's been around for years and isn't the "elite benefits devaluation" it's made out to be. Those bloggers will eat this up. There's already a fair number of tweets on the topic. Might have been bettter for US to take the hit and honor the offer; they're putting a lot of money and effort into improving their image and this will detract from that.