So I recently booked a weekend getaway with the Mrs to Chicago. I booked flights a good month and a half out, EWR-ORD and back. I took an evening flight going and coming home figuring that the rush would pass and we'd have hassle-free flights. WRONG! From the moment we arrived at EWR on Friday, we were already delayed 1 hour 15 minutes. As the evening wore on, we wound up leaving 3 hours and 40 minutes late. All of the later flights left before us! It wasn't until we got on the plane that the captain told us reason for the delay was equipment taken out of service for "pressurization issues". At the end of the flight, the chief flight attendant reads a statement directing everyone to UA's website for a "token of our appreciation for your patience". Well, that was 3000 miles or $50 travel certs. Yay. Well, we wound up having a great time in the Windy City, and we headed back to the airport early since it was drizzling. As soon as we checked in the flight was showing a 7 minute delay. Again, after LOTS of waiting, our flight left 3 hours and 35 minutes late, and again all of the later flights got out before us. We got back to EWR at almost 2:30AM, and by the time we got home, we both called out from work since we needed some form of sleep. My wife and I both emailed UA's Customer Care on Monday, and we have yet to receive any kind of response or acknowledgment. Not only did we lose our Friday night in Chicago, we lost a day's pay as well. In the past when I've emailed Delta for one thing or another, I always got an answer within 2 business days. Is this UA's standard for "Customer Care"? If so, there goes my business. I'd rather fly DL or BA to get where I need to go in the future. Anyone have any input? Was I just ignorant from step one? I really figured flying from one UA hub to another would have made life much easier.