Do you follow the comments about WN on sites like Milepoint and realize that probably 80+% of your customers are dissatisfied with RR 2.0 as we call it? If so, have you passed that up the line to Gary Kelly and the Board? Do you truly understand the depth of hostility you are fighting against as the result of the many changes WN has made in the last couple years? Do you and your higher-ups realize how utterly screwed-up your website has been for months? If not, why not? And I second the comments on allowing Awardwallet and similar services to pull our info so that we can follow our rewards all in one spot. I can automate it like that or I can waste a ton of time doing it for myself and several family members through southwest.com.