Sheraton Hong Kong Hotel & Towers

Thanks to everyone for this thread - I'll be going to HK as part of a near vacation and about the only thing that's concerning is the no "no smoking" room. That said, the benefits seem to outweigh the negatives.

Plats have access to a lounge for cocktails in the evening though it's a rather drab interior space. Towers is considered a separate hotel, thus no upgrades from the regular property to the towers unless you use points (or pay).

FYI...what I got back from an email inquiry:
Dear Mr. Jslo,
Warm Greetings from Sheraton Hong Kong Hotel and Towers!
Thank you very much for your email., We are well acknowledged your would prefer an upgrade to Towers room in hotel. Kindly be informed that we are selling Towers as a separate product from the Main House. If you prefer to stay in Towers, we are pleased to offer the Tower Deluxe room upgrade by redeem 2500 star points per room per night.

If you stay in Towers, you can enjoy the following benefits:-
- Private check-in and check-out at Towers Reception on 16/Floor Complimentary breakfast
- Coffee/tea service throughout the day
- Afternoon Tea offered daily between 2:30pm and 4:30pm
- Evening cocktail with an open bar and hors d'oeuvres at the Towers Lounge
- 10% discount on Food & Beverage outlets
- 20% discount on additional Laundry & Dry Cleaning and Complimentary pressing service for 1 suite or 1 dress is provided per person per day
- Complimentary local calls and calling card access for the first 60 minutes (in total) per stay
- Free use In-Room High Speed Internet Access
- Free use of Towers Boardroom for up to 2 hours per room per day while registered.

To use your Starpoints for room upgrade, it is subject to hotel availability and only able to confirm within 5 days of arrival. Please advise whether you would accept the above offer by return email. If the room upgrade offer is accepted, we would send email to contract you 5 days prior to arrival for the availability of room upgrade.

Meanwhile, please kindly note as you are our valued Platinum member, we are delighted to upgrade one room exclusively to one of our best available rooms, including our Main House Executive Suite with City View/Courtyard view or Main House Harbor view room, subject to room availability at time of checking - in. We are pleased to mark down your request for room upgrade to Main House harbor view room at this stage, subject to hotel availability upon arrival.

Furthermore, at Sheraton Hong Kong, as a Starwood Platinum Preferred Guest, you can enjoy complimentary tea/coffee & soft drinks and snacks at the 9/F Executive Club Lounge and breakfast at the Cafe (2nd floor) and free use of in room internet access. Please understand the mentioned benefits are exclusively for you.
In the meantime, should there is anything else we can assist of, please do not hesitate to contact us.

Look forward to welcoming you to our hotel.

Warm Regards,

---------------
Reservation Sales Agent-Reservations Department
t — 852.23691111 f — 852.2368.1999
SHERATON HONG KONG HOTEL & TOWERS
20 Nathan Road, Kowloon, Hong Kong

Jslo, it`s nice of them to confirm upgrades in advance for you plus offer upgrades using points to Tower rooms 5 days in advance!

I agree Simon. This was a really nice and service oriented/informative email. FWIW, I did reply to her confirming that I am willing to ante up the points if they deliver a Towers Room I think at 2500 a night, well worth it.

Interesting that they didn't specify whether the free breakfast for Platinums was cold buffet only, which is what was the deal the times I was there several years ago with a small up-pay for the hot items, or included the full offerings. I wonder if it's now both cold and hot.

Of course, as a Plat, you'd have free internet anyway, even if you didn't go Tower.

Good call.

I recall some announcement on FT saying that Platinums got full hot buffet breakfast sometime from last year. Someone correct me if i'm wrong.

I believe Starwood Lurker II posted a letter from the hotel directly. In any event- the Towers level is far preferrable for breakfast as it is very quiet and relaxed with a stunning view. If someone chooses to stay at the Sheraton- it is really Towers or change hotels (IMHO).

Well, that's happy news about full buffet access. I've stayed at the hotel plenty of times without Towers access, and I find it perfectly fine. Location, views from the harbor rooms and I find it interesting to watch the others who stay at the hotel during breakfast. Certainly more hectic than the Towers lounge, but not a hotel-changer, IMHO. YMMV.

Stayed this month and plat gets full breakfast buffet. I was on award stay in the regular non-tower floor. I was a little surprise cause it was just cold buffet last dec. This makes Sheraton slightly more desirable for me now. Better locale, free soda during day, wine in the evening and free bf makes this hotel more attractive than W. W is good for the airport express and hip factor. But it's getting too busy and I'm tired of walking thru functions everyday to get to the lobby.

Great point about the harbour view and the people watching. What I meant by Hotel-changer is that non-towers level at the prices of the Sheraton- there are many many options in Hong Kong which compete.

Interesting that the manager's email doesn't mention cocktails for Plats not staying in the Towers but rather mentions soft drinks all day. Has the evening cocktail period in the executive lounge been discontinued?

I emailed ahead, and am presently (tonight and tomorrow) staying in a lovely Towers harbor view room on 2500 pts per night + a SPG50 certificate. I just came back from the lounge where I enjoyed a lovely bordeaux. Cheers.

Great job and enjoy HKG!

Just had a one night stay here, on a "Tower upgrade offer" rate at 2400HKD, which I found quite reasonable.

As a plat, we were upgraded to a city/garden view suite (though the only thing to see from the windows were the hotel rooms in the adjacent bulding). Unlike others here, we were not offered a harbour view room as an alternative. (Decided not to ask for it).

Lounge was not crowded when we were there (530 pm til 630pm) and the selection of food was quite nice (though, whats up with the tired-looking popcorn among all the houers deuvres?). The waiter told us that the sparkling wine we had was champagne, but after checking the bottle, it was an other type of french sparkling.

The afternoon tea was nothing but a couple of small and rather dry scones - somewhat disappointing foodwise.
The suite was nothing special (your average Sheraton), but we enjoyed having the extra space.

VERY good breakfast in the Oyester bar - and the head waiter was eager to please us (he went out of his way to find a special type of cereal I wanted).

Being more convinient than the more hip W when it comes to transportation and sightseeing, the towers are an okay alternative to the W hotel - especially if you are somewhat tired of the constant buzz/gatherings/happenings at the latter.

There was actually a non-smoking sign in the tower suite where we stayed (room #1789).

I think that might have been the sign saying no pipe smoking which is in the smoking rooms or they have finally got some non smoking tower suites!

Pretty sure it was a non-smoking sign...

I have a confirmation from the hotel for a Towers HV nonsmoking room for next month- was not available on the website but an email to the hotel provided the confirmation. will report back post-stay.

I stayed in the Tower Suite recently. Beware - the wifi is very very slow, to the point of being unacceptable.

I had one room like this- however the tradeoff was a stunning view of Hong Kong. There is cabled internet in the room so just connect the old fashioned way through RJ45 cat5 cable.

True, but I was using my MacBook Air and forgot to bring the adapter for the cabled internet. I wish the management would look into this, because in 2011 this should not be a problem anymore.

I understand. Never forget your adapter....

We've booked four nights in a Harbour View room using a BRG. As a plat, is there a chance of being upgraded despite the BRG? I'm just thinking that they're going to see that and be annoyed and thus give me the lowest floor HV room. We really want the view and the higher the floor the better.