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Starwood Policy on Receiving Packages...?

Discussion in 'Starwood | Preferred Guest' started by Gaucho, Sep 16, 2012.  |  Print Topic

  1. Gaucho
    • Original Member

    Gaucho Gold Member

    I had asked some questions on how to address some internet purchases to my hotel for a few upcoming stays, and that thread deviated somewhat to the issue of some hotels charging guests for receiving packages.

    So then, is there (and if so what is) the official Starwood Policy on fees/charges on Packages that the hotel will receive for registered guests...? Or is there perhaps no Starwood Policy and individual properties have their own guidelines....?

    Thanks.
     
    jbcarioca likes this.
  2. mattsteg
    • Original Member

    mattsteg Gold Member

    I would assume it is determined buy the property. I paid a 5-10 dollar fee last time I had a package shipped to me at a Sheraton.
     
    jbcarioca and Gaucho like this.
  3. Gaucho
    • Original Member

    Gaucho Gold Member

    Thanks... I guess this means that most properties will be charging for this....
     
    jbcarioca likes this.
  4. mattsteg
    • Original Member

    mattsteg Gold Member

    I'd just call and ask. It could very well be free, and has been for me at other properties.
     
    jbcarioca likes this.
  5. NYBanker
    • Original Member

    NYBanker Gold Member

    I've received a handful of packages at hotels over the years (spg and otherwise) and have never been charged a fee.
     
    jbcarioca and sobore like this.
  6. Seacarl
    • Original Member

    Seacarl Gold Member

    Some hotels charge for receiving packages and even faxes. Las Vegas is notorious for this. Hotels in big cities and with convention facilities seem the most prone. This is true whether Starwood or other brands
     
    jbcarioca and sobore like this.
  7. philatravelgirl

    philatravelgirl Silver Member

    Depends on hotel, call to inquire. We are sending packages daily to our travellers at hotels (boxes of presentation books) and are usually charged $5 "delivery fee" not storage fee so ask about both. I had luggage shipped recently and the hotel concierge said no fee to store so really think property specific.
     
    jbcarioca likes this.
  8. Gaucho
    • Original Member

    Gaucho Gold Member

    Thanks to all for your input.... I will check with the hotel and revert back with what happens.
     
    jbcarioca likes this.
  9. theskyflyer
    • Original Member

    theskyflyer Silver Member

    It's amazing that a hotel would charge for this. I recently received 4 packages at W UNION SQUARE and wasn't charged. Same at ANDAZ WALL ST.
     
    jbcarioca likes this.
  10. jbcarioca
    • Original Member

    jbcarioca Gold Member

    I receive packages at most hotels in which I stay. I have rarely been charged, and IIRC never in a Starwood-owned property. I have been charged at the Hyatt Regency Crystal City, the Sheraton Fishermans Wharf (not *W owned), and at the Grosvernor House in London. I do not recall others, but I am sure there have been some.

    Most of the time I receive FedEx/UPS packages, some of them heavy, and often with cases of wine (not Malbec, I only buy Malbec from the OP!:D), They cost me tips for delivery to my room, but that is all.
     
    Gaucho likes this.
  11. SPG Champion 3
    • Original Member

    SPG Champion 3 Official Representative

    William is away so do allow me to answer on behalf of him. There is no standard policy for hotels receiving packages on behalf of guests. To charge or not depends on individual properties.

    spgchampion@starwoodhotels.com
    Thyetus Lee | Social Media Specialist
    Starwood Customer Contact Centre (AP) Pte Ltd
     
    Gaucho likes this.
  12. Gaucho
    • Original Member

    Gaucho Gold Member

    Thanks for the confirmation !!
     

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