That guy isn't even one of the ones I knew about. Biggest risk UA is facing right now is a media pile-on. Stranded folks in Alaska because the toilets don't work is human interest. Chaos in LAX always runs the risk of somebody with some juice and a favor to call giving it up out of pique (to say nothing of the starving nuns aspect). Some David going into small claims in the heartland because Goliath lied to him has a nice spin. They better do something in a hurry.