The Community Lounge - Good m/a/e everybody - enjoy your stay with us.

They are absolutely eligible for compensation. For the two people in F, they should request downgrade comp/a refund in the difference between the F and Y fare.

In the letter, I'd point out the facts that you posted. I can check expert flyer to confirm that it was an MX cancellation, which is also something that should be included in the letter.

If you find that UA isn't responding, etc, I'm sure any of us that are 1K would be happy to get you connected to the 1K Customer Relations desk. They're VERY helpful, and always make things right.

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I thought they should be due something. I'll work on the letters tonight... separate letters for the Y pax and the F pax. I'd appreciate if you'd check Expert Flyer and see what the issue with the plane was.

And the Y pax should be due something, yes?

I think I am going to have them write a letter to Delta too about the lack of A/C on the substituted flight!

Don't you think a letter is better than a phone call?

PS Their luggage didn't make it either and United and Delta can't find it at this point. The F pax luggage did make it.

Y pax are definitely due something, too. My guess is that UA will toss a couple e-certs towards them.

All pax should request original routing credit on UA, and also get mileage credit on DL.

I would normally agree that a letter is good. However, it tally takes more than one letter or email these days to get something other than a scripted response.

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I'll start with the letter and then if nothing gets done... I'll let you give them a call for me/them.

I'd actually rather fly on Garuda than any other Indonesian airlines. Though if I were to fly, say from Jakarta to Bali, I'd probably do it via HKG on CX

Woohoo! Soon we'll be able see/redeem AA miles for QF on AA.com!

Great news :-:

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Looks like it was a mechanical:

3465/18JUN
N DEN/LX AIRCRAFT SERVICING
N ATL/LX AIRCRAFT SERVICING
F ATL/ETA 701P L01.28 ETD 615P ON TIME
N DEN2/LX AIRCRAFT SERVICING
D HDQ/DEN ATL PROT UNDER GG CN3 Y65

SKED DEN ORIG 1233P GTD B54 SHIP 1655
ATL 533P 615P GTA T15 GTD T15 SHIP 1655
DEN 740P TERM GTA B54

Great! That's good news for sure! Well, not at the time.... but for letter purposes! You're wonderful for checking that for me! Thanks!

Also complain to delta about the AC less airplane that should get you a voucher of some kind. Send a tweet to delta assist.

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Good MAE everyone!

Have a good Wednesday!

Fly home today. Miss family and cat and would like different clothing.

Well, that flying bit may not happen as soon as scheduled...my replacement's fiancee is in the hospital...waiting to hear when she's released and my replacement departs LHR... Fortunately, with Afghanistan as the reason, DL is willing to be flexible moving my MANY tickets around once I have details!

Doing JFK-SDQ in paid J next week. It was only $100 more then Y... Score!

Well, at last and after long delay...
my trimotor ride set!
http://www.flickr.com/photos/72142965@N05/sets/72157630049752551/with/7325218906/

the museum visit set would follow...but here is one of my personal treats...sitting inside a 1941 boeing stearman

Is that @deltaassist?

Good MAE everyone! Just confirmed myself for the SFO Ops Tour and the SFO Dinner this Sunday. Was able to confirm after another trip got postponed. Hope to see some of you there this weekend.

Good m/a/e all. Just dropped eldest 73x off at T3 for her flight home LHR-DXB_PER. That was a tiring week - including the weekend in the Hilton BHX - no upgrade, miles mistakenly went 1000 to OZ instead of 4000 to BD, but great lounge service. Also went to EDI Monday on BD where miles mistakenly went to BA 500 and not BD 625. It has been a poor weekend for maximising the miles, but we just won a contract near GLA so I see some miles coming my way in short haul increments.

Happy travels all.

Where do I confirm for this? Been out of touch as I've been RTWing it on an FT Do.

I didn't realize they added an ops tour. Should be a fun time!

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Evening, all.

Love the trimotor, DLRoads

Hope you can escape the land of sand soon, rwoman


As for me, I can't wait to get back up in the air next Friday.

Yes it is. Tweet them, once they follow send a DM

Well, interestingly enough, she basically just said she was sorry and she would notify the crew. WTH? As if the crew didn't already know that they flew all the way from Denver to Witchita for refueling and then on to Atlanta with no AC the whole way. #fail for Delta Assist

Thank you. Heading back to the air this Sat.
en route

JFK-NRT//HND-KUH//AKJ-CTS//HND/NRT-JFK
20 days.

3 days rest, and then just a LGA-DCA-LGA for dessert.