1. Milepoint will be taken offline for scheduled maintenance
    The site will be down Tuesday, October 28th at 10:00 p.m. MDT for approximately 1 hour.


  2. #FlyForPink is the frequent flyers' effort in the fight against breast cancer.

    Join us in supporting screenings, early detection, treatment and research globally at FlyForPink.com



The St. Regis Bangkok - Master Thread

Discussion in 'Starwood | Preferred Guest' started by ChicagoEric, Apr 2, 2011.  |  Print Topic

  1. theskyflyer
    • Original Member

    theskyflyer Silver Member

    Looks like bfast selection has vastly improved from late Nov. Back then there was no sushi/sashimi, no Thai offerings. We were not explained how bfast works. We assumed it was only the limited buffet, but I read somewhere there's an a la carte menu available?

    My favorite breakfast is still the St Regis Bali. But that's another topic :)
     
    uggboy and Kalboz like this.
  2. Kalboz
    • Original Member

    Kalboz Gold Member

    There are four noodle dishes to order plus whatever variations you might think of. The sushi/sashimi are of the best quality fish I have ever had ... really!
    [​IMG]
     
  3. theskyflyer
    • Original Member

    theskyflyer Silver Member

    Back in St Regis for a one night stay and got upgraded to a Met Suite this time. My family booked 2 rooms and at 630PM check-in, the suite was not even ready. We ended up having 2 rooms on separate floors . Despite being programmed to work on both floors, the key cards didn't function properly. It was very annoying to have to go down to front desk to ask for the key to be re-programmed to access the other floor. To complicate matters, FD agent refused to re-program keys, but gave another key card just for the elevator access.

    Met Suite is fine, but oh my, those views. U-G-L-Y!

    I didn't have breakfast, but my sister did and she wasn't thrilled. I'll be back next month and hopefully will like what I see (and taste).
     
    uggboy, Toula and Kalboz like this.
  4. girlsmom
    • Original Member

    girlsmom Gold Member

    Just back from a 4 night stay. Booked a regular deluxe room, got upgraded 2 levels as gold to grand deluxe room. Stunning room, great view of pool and golf course/sports club below, and wonderful service. More details to come.
     
    uggboy, Toula and Kalboz like this.
  5. theskyflyer
    • Original Member

    theskyflyer Silver Member

    I just booked another stay for next month, so will be staying twice in March. I am happy to report now I have three really good choices for my SPG BKK hotels -- Le Meridien, 4P and SR. I love how at LM check-in few weeks ago they said "We haven't seen you for a while". I didn't have the heart to tell them I've been sleeping at their newer sister properties.
     
    uggboy, Toula and Kalboz like this.
  6. Kalboz
    • Original Member

    Kalboz Gold Member

    St. Regis' has easily become our favorite breakfast spot in Bangkok, and, hence, this review is dedicated entirely to this elegant yet substantial feast. The breakfast buffet here is a simple spread but with very high quality goodies and to-order concept. We start with cappuccino and fresh juice that is promptly bought to our table before we head to the buffet. We begin with fresh tropical fruits including mango, pomelo, watermelon, pineapple, etc. Then the little iced cups of yoghurt and fruit, fruit salad or little cereal cups. There is also the home-made toasted muesli with your choice of milk. Variety of dried fruits and nuts were also available for all to consume. The cold cuts include prosciutto, salami, mortadela, smoked salmon, etc. served with sliced vegetables, and few cheeses. Fresh baked pastries, muffins, breads & croissants: many varieties of fresh baked bread along with as many home made spreads, including strawberry, watermelon and pineapple jams, marmalade, peanut butter, passion-fruit curd, and chocolate hazelnut spread.
    [​IMG]
    The sushi/sashimi bar had a variety of delicacies that were of the best quality I have ever had at breakfast, buffet, or at any other sushi establishment. I say this with a certain degree of knowledge as my brother was the GM at Jinbeh Las Colinas for 15 years and he has shared his knowledge with me. The breakfast here serves sashimi in small circular bowls while you get the sushi and the rolls from a large tray. The Salmon sashimi was the most delicious and fresh as it melted like butter in our mouths. In addition to the Salmon, they served crab legs, tuna, and many other types of fish. The accompanying condiments were also of high quality, the wasabi was real and not some green-colored horseradish found at many sushi establishments.
    [​IMG]
    We also had a choice of four noodles, fried rice, stir-fried dishes, and their variations that changed daily, including dishes that contained high quality seafood, beef, pork, or chicken. In fact, we could order anything and the chef will make it for us, be it Thai, Chinese or an Indian dish.
    [​IMG]
    The eggs station area had many warming pans with pork and chicken sausage, bacon, ham, roasted tomatoes, mushroom, baked beans, and potato hash-browns cakes. All tasted very delicious and were very filling. One morning, I selected the egg Benedict dish: poached egg on a giant homemade fluffy English muffin with ham, and perfect bubbly golden hollandaise sauce. The next morning, I ordered the egg Florentine, which is the same as the Benedict but with sautéed spinach over the ham. In addition, they served scrambled eggs, omelets, and other variety of ways to serve such as poached, boiled, fried to order, etc.
    [​IMG]
    The service was a bit slow but nothing that a little training will not fix by this excellent management ... friendly staff, however. This breakfast buffet is the best in Bangkok, and between the four of us, we sampled a little bit of almost everything that was on offer during our 5-nights stay. This breakfast is complimentary for Plats and it will be a huge factor for us staying at this property in the future.
    [​IMG]
     
    uggboy, canucklehead and Toula like this.
  7. Steven Schwartz
    • Original Member

    Steven Schwartz Silver Member

    Wanted to book St Regis for next January - before March 1st when it goes up a category. Unfortunately, there seem to be no dates loaded after December 31! Called Platinum line and she said, basically, too bad tho she did say she could book a paid stay - interesting since the website shows nothing at all, paid or award. Any ideas?
     
    uggboy and Kalboz like this.
  8. SPG Champion
    • Original Member

    SPG Champion Official Representative

    Would you like to try this again through the Customer Contact Center? It seems to have been fixed through at least March 31, 2013.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
    uggboy, Kalboz and gleff like this.
  9. Steven Schwartz
    • Original Member

    Steven Schwartz Silver Member

    As always, thank William!
     
    Kalboz likes this.
  10. Kalboz
    • Original Member

    Kalboz Gold Member

    St. Regis Hotel & Residences Bangkok is a 47 Storey minimal but sleek & elegant skyscraper with facade overlooking the Bangkok Sports Club and the skyline beyond while the back faces residential areas of Chitlom/lower Sukhumvit and the Renaissance Hotel. The Crown Property Bureau owns the property, which was opened in April 2011.
    [​IMG]
    RECEPTION & LOBBY
    The hotel portion occupies the ground floor and floors 12-22 with two lobbies as in the case with the WGS. The interiors are beautiful, polished, and clean built with very high quality materials and appointed with likewise furnishings. We arrived at this property on the afternoon of January 4th (high season) for a 5-night stay. A very friendly porter greeted us on the grandiose ground floor (first lobby area) and took our luggage. Another employee took us past the huge post-modern yet folkloric Siamese baskets sculpture to the elevators and on to the 12th floor (second lobby area). There are two restaurants on the ground floor, the Italian JoJo and a branch of London’s modern Japanese and sushi Zuma. We did not try either eatery on this stay.
    [​IMG]
    The spacious marble lobby on the 12th floor is full of light and accented by colorful design area rugs and choc brown hardwood floors. A beautiful FD manager greeted us and offered us refreshments while we were checking in. As Platinums, we were immediately upgraded to a Metropolitan Suite. During the check in process, the hotel GM came by and introduced himself, chatted shortly with us, and gave me his business card for further contact if we needed anything. This was very special, as this has never happened to me before. I took him on his offer, as the Met Suite was facing the residential area in the rear of the hotel. I wrote an email to the GM that night and the next morning he dispatched the head butler, Khun Janet, to show us an Astor Suite facing the Polo Club.
    [​IMG]
    The 12th floor lobby share its space with the lobby bar and its outside balcony facing the polo club. This bar has become one of the hottest spots in town, not just for travelers, you will definitely see the hi-so types and the occasional royalty mingling there. VIU Restaurant where we partook breakfast (see above post) is also on this floor, and so is Decanter Cellar & Wine Lounge.
    [​IMG]
    [​IMG]
     
  11. Kalboz
    • Original Member

    Kalboz Gold Member

    THE ROOM
    The spacious Metropolitan Suite was luxurious yet a bit dark with separate living room, bedroom, and a bathroom that has a huge standalone bathtub in its center. The suite is well appointed with luxurious furnishings and high quality materials. The bed and pillow were so comfortable that it was the best night sleep that I have ever had ... really! Separate shower, double vanity, and top of the line toiletries. There is also a small bathroom with sink in the foyer. The view is nice facing the Hansar, the Renaissance, and huge residential skyscrapers but it did lack the wow factor.
    [​IMG]
    Stand alone bathtub in middle of bathroom​
    [​IMG]
    The Hansar from Bedroom window​
    [​IMG]
    Double vanity with Versace mirrors​
    [​IMG]
    Living Room​
    [​IMG]
    Long entrance foyer​
     
    uggboy, Jimgotkp and Toula like this.
  12. Kalboz
    • Original Member

    Kalboz Gold Member

    THE ROOM - Cont.
    [​IMG]
    We were moved to an Astor Suite on the 22nd floor facing the Polo Club with fantastic views of Bangkok's skyline. As you enter the suite, there is a good size bathroom with sink in the foyer for visitors. The huge bedroom was to the left facing the Silom area and was well furnished with high-end materials. Plenty of closet space that are accented with beautiful Thai floral designs. There was a pair of fancy bathrobes with matching slippers, umbrellas, and other high quality amenities in the closets. We requested a baby cot and an extra bed, and those were provided promptly without any extra charges. I do like properties that do not nickel and dime their guests, and for sure, this St. Regis is one of them.
    [​IMG]
    The living room was enormous with an office area furnished with office desk, ergonomic chair, office supplies, and plenty high-tech plugs and outlets. Dining area with table and four chairs set. The sitting area was nice and comfortable for our family with huge sofa, matching seats, a coffee table, and plenty of pillows. There was also a huge TV in the living area with CD/DVD player. We were given a menu with complimentary movies (Thai & Foreign) available for us to watch. My wife with kids enjoyed going down and requesting the movies rather than requesting them through Butler Service.
    [​IMG]
    [​IMG]
    [​IMG]
     
  13. Kalboz
    • Original Member

    Kalboz Gold Member

    THE BATHROOM
    The black and white marble bathroom was not enormous, but everything was so well placed, it felt spacious. Separate shower and a large stand-alone bathtub that sat next to a huge floor-to-ceiling window with expansive views of Silom. Double-sink vanity flushed against the black marble wall with two huge mirrors that has textured design glass (Versace?), which is set next to another floor-to-ceiling window that faced the Polo Club. The heavenly rainforest shower was anchored in the ceiling had great water pressure. This shower also had a hand held unit with pressure controls setting for those hard to reach spots. Glass enclosures for both, the shower and the commode, but the commode had textured glass for privacy. Fragrant soaps and lotions were provided by fancy Remède toiletries. Baby bath set was provided along with its toiletries. My wife wanted to take a bubble bath on the last day of our stay, and the butler showed up promptly and made a wonderful tub full of bubbles.
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
     
    tommy777, uggboy and Jimgotkp like this.
  14. Kalboz
    • Original Member

    Kalboz Gold Member

    SERVICE
    All staff and management team members were absolutely pleasant, courteous, and professional. However, the service standards of this St. Regis were inconsistent during our stay. This property, through its various press releases, touts and hypes the Butler Service, however, it pains me to say, that this service was the most disappointing aspect of our stay. We called upon the butler service several times, and in addition to being slow, it was hit-or-miss with them. For example, we do have a baby, and my wife preferred a turn down service around 6 PM so the soiled diapers could be disposed of. When they did not show up by 7 PM, she called three times and was told that the hotel has the option to perform turndown service as late as 9 PM. That was unacceptable when I arrived at our "smelly" room around 8 PM. I called the butler service and a senior one showed up at our room to apologize for this failure and promised to abate the situation, which they did on subsequent nights. Another instance: I ordered a cappuccino in the morning, the butler showed up with a cup of semi-cold coffee-type beverage that tasted nothing like cappuccino. At the SGS, when you ordered a cup of cappuccino, the butler will show up with one! Further, we requested a dinner set for two when, one evening, we ordered take-out Thai food from Home Kitchen Langsuan and wanted to eat in the room. I went to Soi Langsuan (took a motorcycle taxi through the back alley), picked up the food, returned to the room 40-minutes later, and the dinner place set was not yet delivered to the room. It took another call for the butler to bring up to the room, but by that time our food was cold. To some, these might be the small stuff (don't sweat the small stuff!), but for a property in this league, such as the St. Regis, attention to details should be the name of the game as this is not your run of the mill Hilton or Sheraton!
    [​IMG]
    I do understand that each floor has one butler and at times they can be overwhelmed. However, I would not be touting this service feature until all the quirks are worked out. Further, several times I asked about what were the services offered by the butler, but no one seemed to be willing to give me an answer or provide me with a menu of some sort detailing what the butler service entails. Management did listen and it is well meaning as they hired the best in Thailand to staff this property. However, the St. Regis standards and culture is yet to be ingrained with some of the staff members. At this point, I'd rather see this St. Regis with SPG lounge rather than having the butler service.
    [​IMG]
    I also had a couple of drinks in the lobby bar with some friends and the service there couldn't be any better. Although the drinks are pricey as in the case in many Bangkok high end hotels, the service provided by Khun Anne and her team more than made up for it.
    [​IMG]
    Khun Anne, Lobby Bar Manager​
    [​IMG]
    [​IMG]
     
  15. Kalboz
    • Original Member

    Kalboz Gold Member

    FOOD
    My wife prefers to eat Thai food and this hotel does not have a Thai food outlet. I asked Khun Anne, lobby bar manager, to suggest something similar to Thai food from their menu. Khun Anne was kind enough to go through the menu and choose a noodle dish with seafood. Room service was called and the food was delivered to the room in a reasonable time. Although the food was warm and delicious, the noodles were not of the right consistency, they were overcooked and mushy. When asked by the F&B manager about how things were going, I told him about this instance. He apologized and told me that he will instruct his kitchen staff that they should under-cook the noodles by a tad, and by the time the food arrives at the room, the noodles, being in the hot broth during transportation, will be cooked to the right consistency. That sounded reasonable enough for me.
    [​IMG]
    I cannot say enough about how great the St. Regis breakfast was ... please see above post. We did not partake at any other outlet. The weekend brunch looked even better ...
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
     
    tommy777, uggboy and Jimgotkp like this.
  16. Kalboz
    • Original Member

    Kalboz Gold Member

    AMENITIES
    Wi-Fi is free, and a working office desk in our suite's living room allowed us to plug in our computer. The business center on the 12th floor has two iMac computers in addition to a desktop PC terminal. This was the second time I had the chance to use an iMac and I was very impressed with its capabilities of media uploading, editing, and publishing.
    [​IMG]
    Another thing I really enjoyed about the hotel was the happy hour session in the evening. This was complimentary to Platinums from 6-7:30 PM at Decanter Wine Bar with its three rooms. Although the beverages selection on the list and the food offerings were very limited and mediocre, I did enjoy the hour or so but was "forced" to stick to the same Riesling every night. The service here was also spotty at best. The award wining Sommelier (Khun Fahad) was quite knowledgeable about wine and spirits and courteous but lacked knowledge of the SPG program or appreciation to its Platinum members. He also had no help: here is one award wining Sommelier overwhelmed by a serving all this wine bar on his own in addition to clearing tables, welcoming guests, etc.
    [​IMG]
    Khun Fahad the Sommelier
    [​IMG]
    Decanter Wine Bar center room at happy hour
    [​IMG]
    Food offerings at Platinum happy hour​
    [​IMG]
    Decanter Wine Bar on the left while the business center at the end of the hallway
     
    uggboy and Jimgotkp like this.
  17. Kalboz
    • Original Member

    Kalboz Gold Member

    SPA, GYM & POOL
    [​IMG]
    On the 15th-floor, there located Elemis spa and an exercise room with the pool area in-between. The spa offers a full menu of treatments with Jacuzzi whirlpools and a gray-slate hammam filled with eucalyptus steam, as well as "waterfalls", high-tech steam rainforest showers, and relaxing areas (cocoons). Although I did not use its services, I was allowed to visit the Men's section of the spa and during my tour, I immediately sensed its quite and serene environment.
    [​IMG]
    [​IMG]
    The modern-looking outdoor pool has impressive views of the polo club & Bangkok's skyline and direct exposure to sun light. There are some plants around this black/grey granite & wooden deck pool but nothing like the SGS. The very modest-sized pool is served by two full-service bars: indoor and outdoor. There were plenty of lounges around enough for all to use at this nicely designed pool.
    [​IMG]
    An exercise room and “rest” areas is located on the same floor facing Silom, with many high-tech looking kinetic machines. But I didn’t come here to work out!
    [​IMG]
     
    tommy777, uggboy and Jimgotkp like this.
  18. Kalboz
    • Original Member

    Kalboz Gold Member

    LOCATION
    [​IMG]
    Located at Ratchdamri in the center of Bangkok next door to the Four Seasons Hotel and walking distance to the Erawan Shrine at Ratchaprasong intersection. Direct connection from the property's 2nd floor to the Ratchdamri BTS station enabling guests and visitors an easy access to all points of interest in Bangkok. Siam Square and its mega shopping centers and entertainment venues are one BTS stop away, while Ratchaprasong intersection and its shopping venues of CentralWorld, Gaysorn, Isetan, BigC, etc. are all within walking distance.
    [​IMG]
    [​IMG]
    THE BOTTOM LINE
    Even though a great value for Platinums, the St. Regis Bangkok is hardly cheap in comparison to other Bangkok hotels. But for the business traveler, or the rest of us who feel like a splurge every once in a while, it’s well worth the indulgence. I checked rates for some dates next month (March 2012) and they were around $200 (THB 6,200++) including their scrumptious breakfast, a great bargain IMO. We will savor this stay in our photos and memories for years to come, and, we are willing to give this beautiful property another try. This hotel is highly recommended.
    [​IMG]
    [​IMG]
    More photos can be found here: http://www.flickr.com/photos/kalboz/sets/72157628777073793/
     
    tommy777, uggboy and Jimgotkp like this.
  19. Jimgotkp
    • Original Member

    Jimgotkp Gold Member

    Great review Kal! Disappointing to hear about the poor service :( Another reason why they should move the St Regis BKK up another category level... :(
     
    uggboy and Kalboz like this.
  20. Kalboz
    • Original Member

    Kalboz Gold Member

    Thank you Jim ... it was not poor service per se, it was the lack of attention to detail found at other 5-star hotel, such as the Four Seasons, the Peninsula, etc. Also, at least 50% of the butlers were evasive and aloof ... or, maybe we were too much for them, a family with two little ones! ;)
     
    uggboy and Jimgotkp like this.
  21. Jimgotkp
    • Original Member

    Jimgotkp Gold Member

    Wow that's surprising that the butlers were evasive.... I'd like to know how they got the job! :eek: Maybe they should hire me! :)
     
    uggboy and Kalboz like this.
  22. girlsmom
    • Original Member

    girlsmom Gold Member

    My experience there was different. The butlers were very attentive. We called each morning for coffee, latte, and it arrived within 3 to 5 minutes, with cookies, steaming hot. We asked for an adapter and a butler arrived within a few minutes and when it didn't fit our outlet, she returned twice more with different adapters to try to make it work.

    And they were always friendly and very attentive. So I wouldn't call them aloof or evasive at all. It might just be the luck of the draw, but we were there 4 days, and had 4 different butlers.
     
    uggboy and Kalboz like this.
  23. Kalboz
    • Original Member

    Kalboz Gold Member

    That is exactly what I am talking about ... inconsistency!

    I would've said that YMMV ... but at this property (5-star) my experience (compared to yours) should not vary by much, it should be consistent regardless if the guests are a family, a couple, or a single person. We stayed 5 nights and had 6 different butlers and I say with complete confidence based on our experience that the butler service was 50-50 (I do have more examples to give you but will spare you the ranting)... one butler would be very attentive giving you the best service, as you mentioned, then the shift changes and we get a different one who comes in to say hello and listens to your preferences and then disappears not to be seen again! This 50% score for butler service would bring the service score for the entire hotel to 92%

    BTW, many others here and on other boards have had the same complaint which management did confirm! Also, I did say they were all nice ...
    Regardless, congratulations on your stellar stay! :)
     
    uggboy and girlsmom like this.
  24. Kalboz
    • Original Member

    Kalboz Gold Member

    Just got the following email, which is of a great value for people with or without status:
    Book here
     
    uggboy likes this.
  25. Kalboz
    • Original Member

    Kalboz Gold Member

    uggboy likes this.

Share This Page