Topguest - Points/Miles for "checking in"

Discussion in 'General Discussion | Miles/Points' started by privateer, Feb 10, 2011.

  1. PointsCashMiles Silver Member

    Is anyone else having trouble with Hhonors points showing up in their account? My check-ins for the last couple of weeks have been showing up in TopGuest but aren't making it over to Hhonors. Points from other programs have continued to post every day or two.
  2. JosephMay Gold Member

    Nothing has posted since 3/27 in my account. Will give them another week or two to straighten things out.
    PointsCashMiles likes this.
    • Original Member

    PointHoarder Silver Member

    I've had a couple of HH check-in posts, but they seem to be only for Doubletrees. It seems all the other check-ins from Hampton Inns are not posting.
  3. bearcat74 Silver Member

    No problems here - all DT checkins with 4sq. I think someone mentioned in the thread on FT that Hamptons had been removed from eligibility.
    zshanlon likes this.
    • Original Member

    icurhere2 Gold Member

    The original announcement of Hampton Inns said that the hotels were only eligible until late March.
    PointsCashMiles likes this.
  4. desamo Gold Member

    Technically, the Doubletree deal expired last November, but it still seems active.
    PointsCashMiles and bearcat74 like this.
  5. bearcat74 Silver Member

    That seems to be the only one that keeps working despite what the T&C say. I also see most Doubletrees promoting it on their foursquare locations as a "special".
    PointsCashMiles likes this.
    • Original Member

    Pizzaman Co-founder

    I'm guessing this is still YMMV. When I saw the last couple of posts, I made a point to swing by my local Hampton Inn. I got the Topguest notification that I had earned points a short while later. Not sure if it will post, but I got the notification.
    PointsCashMiles likes this.
  6. PointsCashMiles Silver Member

    I've been getting emails from TopGuest everyday saying I've earned Hhonors points after checking into a Hampton Inn. These points have not been posting to my Hhonors account. Yesterday I checked into a Doubletree Hotel and 50 points posted to HHonors and I got my email from TopGuest.
  7. autolycus Gold Member

    I still get some points from HHonors and United for checking in at the Doubletree by the airport. I get emails every time, but the points are not posting daily. I haven't taken the time to figure out if I'm actually getting all the points for the checkins or if I'm just getting them for random days. That particular Doubletree does have the "Loyalty Special" listed on Foursquare.

    ADDED: Looks like my last Hampton checkin points posted a month ago (3/15) even though I have a couple checkins since then. So it seems the Hampton ones are done. Doubletree is still possible though. It does look like they've been posting for pretty much every checkin at the Doubletree, even if it sometimes takes a couple days and there are multiple postings on the same day.
    zshanlon and PointsCashMiles like this.
  8. Robt760 Silver Member

    I've had similar delays with Hilton posting (or not posting). I've noticed with Double Tree just checking in doesn't work. I've had to check in and then click the Loyalty Special to get the points.
  9. autolycus Gold Member

    Interesting. I don't think I've ever actually clicked on that. I'm using the iPhone app, fwiw.
    PointsCashMiles likes this.
  10. PointsCashMiles Silver Member

    I've clicked on it once or twice but have certainly received points many more times than this from Doubletree check-ins. I have not clicked this in the past 2 days and my Hhonors points have posted to my Hhonors account.
  11. zshanlon Silver Member

    Can you point towards any documentation? Would TG still show them as being earned if HH wouldn't honor them?
  12. zshanlon Silver Member

    Have you heard any confirmation from a reliable source that Hamptons are done?
    • Original Member

    Pizzaman Co-founder

    I am still getting points for every Hampton check-in. I have quite a few.
    zshanlon likes this.
  13. zshanlon Silver Member

    Good to hear. Mine aren't posting but I haven't lost hope yet.
    • Original Member

    Pizzaman Co-founder

    Were they for properties you used to get points for? Trying to figure out if there's a common thread to what's posting and not posting. The property I'm referring to has been posting for quite some time now.
    zshanlon likes this.
  14. zshanlon Silver Member

    Yes, this is primarily a property that has posted regularly in the past but not limited to it.
  15. bearcat74 Silver Member

    From the TG Hilton T&C at http://www.topguest.com/terms/hilton :
    "This offer is valid from November 15, 2010, 12:01 a.m. EST through November 15, 2011, 11:59 p.m. EST. User must have an active TopguestTM member account in order to participate in this offer. Topguest member will receive fifty (50) HHonors Bonus Points for each digital “check-in” to any DoubleTree property worldwide."

    Points have continued to show up in my Hilton account like clockwork nearly every day - save for a recent stretch from Mid-April till late April where nothing posted to TG for any program.

    From the same link for Hampton:
    "This offer is valid from September 26, 2011, 12:01 a.m. EST through March 26, 2012, 11:59 p.m. EST. User must have an active TopguestTM member account in order to participate in this offer. Topguest member will receive fifty (50) HHonors Bonus Points for each digital “check-in” to any Hampton hotel located in the United States."
    zshanlon likes this.
  16. zshanlon Silver Member

    So based on what this says, no one should be able to earn any Hilton points for Hampton or Doubletree. That's really weird.
    • Original Member

    HaveMilesWillTravel Gold Member

    shhh! ;)
    bearcat74 likes this.
  17. bearcat74 Silver Member

    Mainly I think TG is lazy in updating T&C's since they keep giving everyone points. Pretty sure Hilton doesn't care as TG likely has to buy the points from them. Originally I think the DT one was to end in June 2011, but they updated it at some point to November.
  18. kdw038 Gold Member

    Last night I checked into Hilton Chicago and the Topguest email says I received 1 Clubhotel point. My Award Wallet Topguest account has reset, but the check-in has not posted to my Hilton account. Just an assumption about the reset, as I only have 4 Doubletree check-ins and AW lists my points as 200.
    • Original Member

    HaveMilesWillTravel Gold Member

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