This historic hotel (it was the hotel shown in the American TV series "Hotel" and is famous for, among other things, having a staff member for many years who washes coins) is located in the center of San Francisco, on Union Square which could be considered the main shopping area. It is about four blocks uphill from a BART station and the cable car terminus. This is a very large hotel that caters to conventions and groups. It has extensive private function space and is close to other major convention hotels such as the San Francisco Hilton. The lobby and especially check in/out area (to the rear next to the carriage entrance) tend to be congested. The hotel has multiple restaurants, including a creative gourmet choice which has gotten very good reviews, but was closed during my recent visits. There is a business center (not free) in the hotel and some stations to print boarding passes (free). The hotel does not have a Club Lounge. Most rooms are located in a modern high-rise tower although the older part of the building contains some nice traditional suites. Some rooms have nice views. I've always had unexceptional rooms on high floors here which were two or three category upgrades but never even a junior suite as a SPG Plat. The hallways in the tower are dark; my impression is black carpet and very dark walls. There can be long waits for elevators. Pick this property for its location, but don't expect to see much of the iconic hotel, good service or upgrades.