UA Award Pricing Glitch? Awards to/from China for 4 Miles

Discussion in 'United Airlines | MileagePlus' started by gleff, Jul 15, 2012.  |  Print Topic

  1. Wandering Aramean
    • Original Member

    Wandering Aramean Gold Member

    Anything could happen. Seems quite unlikely that this particular scenario would play out that way.
  2. dodger1k

    dodger1k Active Member

    excellent analysis. this was clearly a mistake. I can't imagine UA honoring this, especially since it apparently worked on standard awards, which i assume means it wiped out revenue seats as well.
    lotso-bear likes this.
  3. milecollector

    milecollector Active Member

    Interesting, I hadn't even thought about that..
  4. UA Insider
    • Original Member

    UA Insider Official Representative

    Hi Everyone, over the weekend, we discovered a programming error that allowed customers to obtain Mileage Plus travel awards to and from Hong Kong for as little as four miles roundtrip per person, substantially below published levels, which we disclose to customers. We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award amounts. Customers will be given the choice to redeem at the correct mileage amount or re-deposit their award with all fees waived. We regret any inconvenience this has caused you, and appreciate your understanding.

    Shannon Kelly
    Director, Customer Insights
    United Airlines
  5. cmwood

    cmwood Silver Member

    What about people who already flew the first leg of a round-trip? Will they be allowed to fly home, even if they don't have enough miles?
  6. phuucnguyen

    phuucnguyen Silver Member

    I don't think it is that simple which is why UA didn't outright cancel all the tickets.
  7. pnoeric

    pnoeric Silver Member

    Bummer! :)
  8. KenInEscazu

    KenInEscazu Gold Member

    Really? All fees waived? For a flight that would be refunded with all fees waived under normal circumstances? My... How generous. And in character for UA.

    Funny how UA can resolve something that works against them so quickly while I have issues (5 in total) that worked against me dating back to March which have yet to even receive a response.
  9. unavaca
    • Original Member

    unavaca Gold Member


    I'm going to steer clear of booking revenue SFO-HKG-SFO Economy tickets for the next year. SFO-HKG was already a tough upgrade; with all of these tickets out there, upgrades will be impossible.
    ryandc99 likes this.
  10. DeltaFan17

    DeltaFan17 New Member

    Why is it ok for United to make a mistake and fix it without any repercussions, but if we make one we have to make massive fees?
    Captain Oveur and KenInEscazu like this.
  11. bitachu

    bitachu Active Member

  12. lycidas1

    lycidas1 Silver Member

    mht_flyer likes this.
  13. Mackieman
    • Original Member

    Mackieman Gold Member

    You almost got something for nothing, and, as it turns out, now you get nothing. You had nothing before, and you have nothing now. Why does anyone owe you anything?
    Toula, COFlyerCLE, Scottrick and 15 others like this.
  14. bitachu

    bitachu Active Member

    they had my time? not to mention my pending money for more then 1 it worth much..not really..but should be something
  15. ssullivan
    • Original Member

    ssullivan Gold Member

    Preach it.
    OnTehWings likes this.
  16. Mackieman
    • Original Member

    Mackieman Gold Member

    Sorry, that one's not going to fly. You willingly entered into a transaction which had a glaring error in it in order to gain something significant for virtually no cost. Any time you, "lost" is purely of your own voluntary offering. The expectation that someone give you something because you spent time trying to gain something for nothing but the gamble didn't go your way is akin to demanding a casino buy you dinner because you lost all your money. The brick doesn't love you and you should let it go, boss.
    Toula, COFlyerCLE, Scottrick and 9 others like this.
  17. OnTehWings
    • Original Member

    OnTehWings Gold Member

    Seriously? You expect to be compensated for United's mistake that was clearly an oversight... I was also in on the deal and expect nothing from United except a speedy refund pronto.
    LizzyDragon84 likes this.
  18. ballardFlyer

    ballardFlyer Gold Member

    What about the new Jan 2012 DOT pricing rule?

    Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a “mistake.”

    A contract of carriage provision that reserves the right to cancel such ticketed purchases or reserves the right to raise the fare cannot legalize the practice described above. The Enforcement Office would consider any contract of carriage provision that attempts to relieve a carrier of the prohibition against post-purchase price increase to be an unfair and deceptive practice in violation of 49 U.S.C. § 41712.
  19. ssullivan
    • Original Member

    ssullivan Gold Member

    Really? Your time? Really? You chose to spend the time to search for flights. Nobody owes you anything for how you chose to spend your free time.

    And honestly, if anyone was in such a financial situation that having the taxes on this deal tied up on a credit card for the past 24 hours is a problem, well, that person probably shouldn't be shopping for trips to Hong Kong to begin with. Just saying.

    Yeah, I'm disappointed. I booked two of these, knowing there was a good chance they'd get cancelled. My partner and I were looking forward to a vacation in China later this year if the tickets stuck. Now they aren't, so we'll go someplace else instead. So, yes, we're a bit disappointed, but we knew the risk. And, we'll simply enjoy a trip elsewhere instead. We've not really lost anything.
    Toula, Scottrick, desamo and 8 others like this.
  20. milecollector

    milecollector Active Member

    I'm not angered by UA's official response, and I think any DOT claims would be silly. However, I don't like the idea that if I had made the mistake in booking a reward ticket and wanted my miles redeposited I'd have to pay $150.
    desamo likes this.
  21. bitachu

    bitachu Active Member

    wow peeps be trollin...
  22. ssullivan
    • Original Member

    ssullivan Gold Member

    This might be their out - lots of us had zero miles deducted. They charged my credit card for the taxes, but the 8 miles never were debited from my account. So, therefore, I've still not fully "paid" for the price quoted on my ticket receipt, which was 8 miles plus ~$140 in taxes. The rule says the purchase occurs when the full amount agreed upon has been paid by the consumer. Lots of us still haven't paid the amount we were told to pay. So, that very well may be UA's out in this case.
    desamo and ballardFlyer like this.
  23. lotso-bear
    • Original Member

    lotso-bear Silver Member

    Yep, they will give you 4 miles compensation per booked ticket, and a $100 zero % credit line for 1 day.
    OnTehWings and Olton Hall like this.
  24. bmvaughn

    bmvaughn Active Member

    I read that as applying to revenue tickets, not award tickets. And by the way, they aren't increasing the price of the tickets to those that booked - they are explicitly cancelling them because if these did fall under that CFR they couldn't increase them.

    Seems like the right move by UA.
    HaveMilesWillTravel likes this.
  25. Olton Hall
    • Original Member

    Olton Hall Gold Member

    4 RDM acceptable?

    Oh darn someone else beat me to it.

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