I’ve just been told my VS flight will be operated by WAMOS. I’ve saved points for upper class and i feel like I’m not getting what i purchased
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50% Live and Let's Fly
You’re not getting the experience you expected, and it’s frustrating when your points don’t match the service you’re receiving.
What’s Happening?
- Your Virgin Atlantic (VS) upper class flight is being operated by Wamos Airlines, a low-cost regional carrier.
- Wamos does not offer the same premium service as Virgin Atlantic, including business or first class amenities, lounge access, or full meal service.
Why This Matters
- Virgin Atlantic’s upper class is designed for full-service, long-haul comfort.
- Wamos operates as a wet-lease carrier, meaning it flies under Virgin’s brand but with minimal service standards.
- You likely paid for a premium product, but received a budget experience.
What You Can Do
Check if the ticket is eligible for a refund or rebooking under the airline’s policy.
Contact Virgin Atlantic customer service to explain the situation and request compensation or a change of flight.
If the flight is already booked, ask if you can rebook on a Virgin-operated aircraft, especially if you have a high-tier status or paid for a premium fare.
This is not a standard experience for upper class bookings.
Virgin Atlantic may not be required to provide the same service level when a partner carrier operates the flight.
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