#asked & answered

Airline Strategy

Why do airlines change their rewards programs?

Airlines tweak their rewards programs mainly to protect profits, stay competitive, and better align incentives with how passengers…

Hotels

Does Hilton Honors offer surveys that allow members to earn points?

Yes, Hilton Honors provides surveys that let members earn points. Survey Options that Award Hilton Honors Points Guest…

Credit Cards

hilton honors

Hilton Honors is the loyalty program that lets members earn points for stays, dining, and everyday spending, then…

Airline Strategy

star alliance

Star Alliance is the world’s largest airline alliance, linking dozens of carriers to give passengers a seamless global…

Credit Cards

flight miles

Flight miles are the loyalty currency that airlines give you for flying, spending on co‑branded credit cards, and…

Airline Strategy

How do spend-based earning models in airline rewards programs affect the behavior of frequent flyers?

Spend‑based earning models tie the number of points you receive directly to the amount of money you spend…

Airline Strategy

Why do airlines change their rewards programs?

Airlines tweak their rewards programs for a mix of business, competitive and member‑engagement reasons. Key drivers behind program…

Airline Strategy

Are there sweet spots in airline award charts worth knowing?

Yes, many airline award charts contain “sweet spots” where you can redeem far fewer miles than the standard…

Flights

What’s the easiest way to book flights with miles?

Booking award flights is simplest when you use the airline’s own reservation system and follow a few straightforward…

Loyalty Programs

What’s the best use of my points?

The “best” way to use your points is the one that fits your personal travel goals, budget, and…