What are the issues that passengers have reported with United Airlines’ 737 MAX 9 first class service?

United Airlines’ 737 MAX 9 first‑class cabin has drawn strong criticism from recent passengers.

Reported Problems

• The onboard Wi‑Fi was completely inoperative, and no announcement was made about the outage, leaving passengers unable to work or stay connected. 🔗
• The pre‑ordered Greek pastitsio meal arrived cold, looked unappetizing, and was served with a reduced salad portion and the wrong dessert, which many described as “poor quality”. 🔗
• The cabin cleanliness was lacking, with reports of a dirty interior and a filthy lavatory, contributing to an overall unpleasant environment. 🔗
• Despite the new aircraft and upgraded seatback screens, the combination of these service failures caused travelers to “shake their heads” in disappointment.🔗